Robotics process automation (RPA) continues to play an important role in the digital transformation taking place across the business world, and many companies that have embraced this emerging new technology have certainly benefited from it. Organizations were able to implement RPA to improve their business processes and share data at a much faster pace.

Through RPA, companies were able to more effectively manage risk and implement stronger controls, including inbound processing, outbound staging, and internal control execution to finally implement intelligent automation, which combines elements of RPA and artificial intelligence ( AI).  

Companies can use them for continuous monitoring of controls, implementing automation, reviewing access controls, and having entitlements to business applications, which is known as identity access management. RPA is often used to access these programs. This is a way to manage risk and implement controls.

Also, if you have multiple systems and you have data across multiple systems and you create a dashboard, RPA can be used to aggregate and consolidate data that can review risks in an area of ​​business.

Emerging technologies can use RPA to automate business processes, including processes related to finance and accounting, billing and receivables, purchasing and accounts payable, and production and inventory. For example, invoice processing is an area of ​​the business process where RPA can be used to capture and extract data from an invoice and then add it to other systems. Furthermore, it can be used to perform reconciliation, generate letters of credit, trigger notices to different suppliers and also post transactions.

RPA is also used by companies to optimize their financial close by performing reconciliations, managing and resolving exceptions. Finally, RPA can be used to record journal entries in the general ledger, complete intercompany transactions, and perform consolidation/reporting functions..

In conclusion, companies can use RPA to improve their processes across industries and functions, enabling them to gain new opportunities to utilize automation tools and deliver better results, including a very favorable customer experience.

One of the great things about RPA is that you can apply it across your entire company, not just one area of ​​the business. RPA allows organizations to share data that they would not normally share. This can be done in a fraction of the time it would take if we relied on manual processes. RPA can help customers solve problems and answer questions through chat, improving the overall customer experience, answering questions for customers in real-time.

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