The traditional structure of companies creates difficulties in processes and makes rapid changes impossible. In a typical scenario where some areas such as marketing and sales are vertical and others such as Finance, IT and Legal are horizontal, imagine the marketing area trying to innovate in some action, but needing to approve funds with the financial area, validate documentation with the legal department and get support from the IT area.


With the growth of companies, each area has its own demands and objectives. Due to the need for faster and faster responses, as well as the agility to adapt to various changes in the market scenario, it is clear that they can harm the speed of responses to this new economic scenario. The accelerated evolution of technology, along with its impacts, cannot be absorbed quickly in an organization that thinks linearly.


The concept of the Shared Services Center, when properly applied, generates many benefits for companies, especially for those that have headquarters in different cities or even countries, or that have a great diversity of businesses. Cost reduction is one of the main benefits, since the Shared Services Center allows the centralization of processes and optimization of activities. Although there is a cost to adopt it, the savings in the medium and long term justify the initial investment.


With the standardization of activities, the company increases its productivity, reducing failures and increasing operational speed. In addition to bringing great results, the process of implementing the Shared Services Center also reveals important information about the flow of processes and about the organizational structure. Managers have a tool that maps and controls activities, being able to optimize the quality of services and improve the satisfaction rates of internal and external customers.


Another benefit of the Shared Services Center is the support it offers for business growth, as it centralizes transaction activities, allowing leaders to focus on the company's core business. It also facilitates communication between departments, eliminating communication noise and increasing synergy between them.


Research indicates that in times of crisis the demand for the implementation of the Shared Services Center tends to grow. This fact proves that the Shared Services Center is already seen as a great tool for continuous improvement. These aspects position the Shared Services Center as a focus for small and medium-sized entrepreneurs, who seek to reduce expenses, optimize internal processes and increase competitiveness.


The Shared Services Center was created with one main objective, to act as a tool to achieve improvements and efficiency in management and processes. However, given the diversity of companies, there is no specific model for a Shared Services Center. An adaptation of the structure is necessary so that it is viable in the context in which the company is inserted.


If your company chooses to implement this alternative, we can help you with technical support, analysis of expenses that can be shared, preparation and review of apportionment criteria, among others.


Get in touch with TATICCA – ALLINIAL GLOBAL, which provides integrated auditing, accounting, tax, corporate financefinancial advisorrisk advisory, technology, business consulting and training. For more information, access or e-mail Our company has professionals with extensive experience in the market and has certified methodologies for carrying out activities.